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Big Data Solutions is a financial technology firm building solutions on top of a high-performance time-series database with the latest stack and a bit of love.
Our customers include different types of financial institutions operating in capital markets.
Once our partners trade, they need the historical data for different asset prices and transaction cost analysis metrics. Without it, their trading-oriented departments simply wouldn’t function. That is why delivering market data from our vendors (New York Stock Exchange, Intercontinental Exchange, etc.) to them on time is a crucial and utmost important function.
Also, we have product-derivatives on top of our market data, for example, Trade Surveillance and Best Execution, which, using our Customer’s trading information, allow us to define all attempts of market manipulation with prices and the quality of executions of the corresponding market deals. This way Customers could, in particular, report to the Regulators and (for the case of Trade Surveillance) block corresponding manipulating accounts.
All these products (and our infrastructure in AWS behind it) should always provide expected and predictable results to our Customers. That is why we have a strong operations function across our business branches, which ensures business sustainability and continuity and which helps to address all the issues in a proactive and immediate way.
We have the following groups:
Operations group responsible for the market data delivery. This group includes 5 technical team members in Yerevan, 7 technical team members (including 4 DevOps) in Saint-Petersburg, 3 managers in Yerevan and Saint-Petersburg.
Operations group responsible for the products derivatives. 4 technical team members in Saint-Petersburg.
We are looking for a manager to help the Head of Operations to build the processes across the operations groups and to follow up on those consistently.
What you'll do
Improving the efficiency of how Operations work by building stable and transparent processes
Discovering gaps in processes and filling those
Estimating and highlighting any product-related risks (for example, something is not covered by metrics and alerts)
Proposing various process-related improvements and following up on their implementation, including cases, which require inter-team collaboration. As an example: we need highly visual roadmaps and clear projects ETAs across operations groups.
Make sure existing processes are working in a way expected:
Collaborating with Customers and internal groups
Collaborating with Tech leads on the teamwork (including duties)
Make sure Jira’s, emails, alerts are addressed on the process level
Make sure Scrum and Kanban are working
Make sure documentation and review are happening
Monitoring of costs
Escalating any issues out of control and crisis management in case needed
Direct work with any team member in case needed (help with onboarding, conflicts, priorities)
Participating in the internal and Customer calls based on needs
Always having the overall status of things across the groups
Helping Head of Operations to address any documentation related work
Participation in hiring based on needs
Reporting to the Head of the team
To be successful in this role you’ll need
2+ years experience with IT project management or experience in team/group coordination
1+ years of experience working with foreign customers
Experience in the successful implementation of processes in IT
Knowledge of Scrum, Kanban
Experience with Jira and Confluence
Excellent written and verbal English skills (oral communication with Customers might be required, so fluent spoken English is an absolute requirement)
Excellent organizational (there is a lot of multi-tasking), communication (you need to have really good contact with the team), and presentation skills
To be ready to work with team and processes more than with the Customers
Attentiveness (not to miss the important details) and “to get things done” approach is a must (no explanations on “why it is not possible” when it is actually possible :) )
Experience in coordinating the Support group is a significant plus
Knowledge of ITIL is a plus
What we are offering besides challenging tasks:
Decent salary according to the market and your expectations;
Regular performance reviews to keep your development and compensation up to date;
Educational courses and English classes;
Flexible working hours;
Medical insurance for employees and their families;
Lunch and sports bonuses;
All necessary equipment and furniture for the remote workplace;
31 days holidays;
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