Инженер технической поддержки / Customer Support Engineer в ООО Современные платформы и сервисы

📍 Москва
💼 Минимум 1 год опыта

Зарплата от 50 000 ₽ до 80 000 ₽

Размещено 14/01/2022

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Требуемый опыт работы: 1–3 года

Полная занятость, полный день

JOB DESCRIPTION

We are looking for junior professionals to work with B2B clients, train and support them on any questions regarding the product portfolio.

RESPONSIBILITIES

  • Deep understanding all the details of the product as well as various strategies of operations for the efficiency of the client's work.

  • Conduct web-based demos and compose materials necessary to accelerate customer acquisition.

  • Participate in training sessions / online presentations for clients in English.

  • Customer support in messengers. Primary analysis of reported issues and navigation to respective departments.

  • Educating clients on the new features and penetration technologies into their workflow.

QUALIFICATIONS

  • Technical high education. Ability to study and understand technical text (e.g. API documentation).

  • Advanced level of spoken and written English.

Huge pluses

  • Experience in support

  • Development experience

  • Experience in interaction with International Enterprise businesses

  • Experience in Voip telephony

WHAT WE EXPECT FROM YOU

  • You will be expected to develop a deep understanding of industry trends and competitive offerings
  • Product expertise. Knowing how our software helps accomplish the business goals of the client and being able to demonstrate the features and functionality that address the use cases of the client, from both a business-user and an end-user perspective.
  • Integration expertise. Understanding and being able to explain how our software integrates with the relevant and related tools / systems that our clients use.

  • Presentation and communication skills. Being able to provide product, technical, and integration expertise in a way that removes confusion, doubt, or uncertainty.

WHAT WE OFFER

Interesting job for a junior IT-specialist that develops both hard skills, with an analysis of interesting technical cases, and soft skills - communication and maintaining friendly relations with clients.

We offer competitive compensation packages with a bonus plan and benefits commensurate with experience. Top-notch work equipment for your needs, medical/dental/life insurance and other small perks such as free lunch and healthy snacks every day.

With us you'll enjoy the best of both worlds: start-up environment with established company resources. Everyone has a voice in our company and we are open to new ways of thinking, especially those that will contribute to our overall success. Opinions and ideas are always welcome, in fact, they are encouraged!

All your information will be kept confidential according to EEO guidelines.

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