Support engineer (YouTrack) в JetBrains

📍 Санкт-Петербург
👨‍💻 Можно удаленно
💼 2 года опыта и больше

Зарплата от 150 000 ₽

Размещено 2 дня назад

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YouTrack is an online bug tracker and agile project management system which is available both on-premise and as SaaS. YouTrack has been developed since 2006 and our team grew from 3 to 30 outstanding nerds who use Scrum and speak English on the daily stand-ups and other meetings. For more about our team and our values, see

What we expect you to do:

  • Provide technical support via a help-desk system, community forums, issue tracker.
  • Be a bridge between people (customers) and geeky team members. Because we listen to our support engineers and our support engineers listen to people.
  • Be nice to your colleagues.


  • Excellent spoken and written English (B2 or higher).
  • Ability to work in a self-managed manner.
  • Good communication skills.
  • Some programming experience (JavaScript experience would be a plus)
  • Basics of Linux administration, basic experience with bash, grep, ssh
  • Working with team tools like issue trackers, VCS, code review
  • Understanding of REST concepts, being able to create basic POST/GET requests
  • Understanding of agile concepts

Also be extremely cool if you feel competent in:

  • Networks basics
  • Working with SaaS applications


  • Competitive salary: determined individually, but above industry average.
  • Bonuses based on your performance.
  • Voluntary health insurance for employees, their spouse, and their children under age 18 (including dental insurance).
  • 5 weeks of paid vacation.
  • Full salary during sick leave.
  • Flexible work schedule.
  • Training, including English and German language classes.
  • Job relocation help.

Компания JetBrains

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