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At Chainstack, we are building the most reliable Web3 infrastructure for the next generation of web applications—open, trustless, and robust.
Thousands of innovators in DeFi, NFT, gaming, analytics, and other verticals are empowered by scalable distributed Chainstack APIs. We process billions of requests on a daily basis and provide unified user-friendly access for developers to all prominent Web3 protocols—from Ethereum and Polygon to Solana.
As a Technical Support Engineer, you will be working with our existing and potential clients to help them use our service and get maximum value from it. You will work on various questions from simple requests about pricing model to analyzing logs and debugging integration issues between Kubernetes clusters, or analyzing the intermittent RPC latency or timeouts. In our team, we are following enterprise metrics for the service quality (SLA) and providing responses to our customers quickly, as well as ensuring that customer has no service interruptions. Because our system is highly loaded, you should have a good understanding and experience of resolving issues on the network, disks, load balancer levels, as well as dealing with integrations, Kubernetes and Linux.
You will be closely working with the Infrastructure Engineering team to continuously improve the robustness and high availability of Chainstack, as well as extending our monitoring coverage to predict any issues much in advance. You will be also working with the Software Engineering and Product teams to give continuous consolidated feedback from our customers on how to improve our platform and prevent difficulties and service interruptions.
Technical Support Engineer is a part of the Customer Success team, which is a growing nimble team with a direct impact on the whole platform we are building. We are combining user empathy together with deep technical knowledge and understanding of blockchain enabling technologies. Our team is distributed in three regions and working in 24x7x365 mode to provide the best in the market uptime and quality of blockchain infrastructure. Thus, we expect candidates to be self-driven and have a collaborative teamwork spirit to be able to work on multiple tasks in parallel and prioritize them based on the customer-first paradigms.
Because you will be working with Web3 innovators, we expect that you are interested in Web3 technologies, preferably supported by related pet projects or researches, and have excellent English communication skills.
You will be awesome at this role if you have: